Shipping policy

At Copper & Stoke we want delivery to be clear and reliable. Here is what to expect.

Delivery area

We currently deliver within Australia. Orders to other countries cannot be processed at this time.

Delivery address

We ship to the address you enter at checkout. Please check it carefully, as a wrong or incomplete address can cause delays or a return to sender.

Processing time

Orders are processed within 1 to 3 business days, Monday to Friday, excluding public holidays. Orders placed on a weekend or public holiday are processed on the next business day.

Delivery time

Once processed, delivery usually takes 6 to 11 business days. In total, allow about 7 to 14 business days from the date of purchase. These are estimates. Busy periods, carrier capacity, customs and holidays can add time.

Region	Processing	Shipping	Estimated total
Australia	1 to 3 business days	6 to 11 business days	7 to 14 business days

Shipping costs

Shipping is calculated from the weight of your order and shown at checkout before you pay.

Tracking

You will receive a shipping confirmation with a tracking link once your order has left. Tracking updates can take a few days to appear.

Failed delivery

If a parcel cannot be delivered because of a wrong or incomplete address, it may come back to us. We will contact you to arrange redelivery or another solution.

Delayed or lost parcels

A parcel counts as delivered once the carrier marks it delivered. If you cannot find it, or your order seems delayed or lost, email info@copperstoke.com and we will help trace it or arrange a resolution.